SUPPORT.

How can we help you? The most common problems and solutions are listed below. If you need additional assistance, you can send your enquiry to our experts below.

Frequently asked questions

I have lost my username/password. How can I get a new one?
Please contact your organisation’s administrator.

How do I remove a Discharge Assessment and reactivate the case?
Please contact your organisation's administrator.

How can I restore (accidentally) removed people or cases?
Please contact Raisoft support.

Assessment locking does not work, what should I do?
The most common reason is incorrectly entered date - please check the date.

What should I do when the system does not let me access the information of the department/unit to which I'm assigned?
The administrator has not given you access to that department/unit. Please contact your organisation's administrator.

           

What should I do when the same client's data appears in the system twice?
Please contact Raisoft support.

How do I add new roles to users?
Please read your organisation’s administrator manual. You will find it in the top menu of the software: Manuals and documents, with a book as the icon --> underneath, you will find RAIsoft.net Guides --> Administrator manual.

How do I remove assessments?
Please read your organisation's administrator manual. You will find it in the top menu of the software: Manuals and documents, with a book as the icon --> underneath, you will find RAIsoft.net Guides --> Administrator manual.

Ask the experts

If you did not find an answer to your question, you can submit an enquiry to us.

Any provided questions and answers might be added anonymously to the FAQ as a part of our support service.


Customer support:

+358 (0)40 739 7568
[email protected]


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